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Terms & Conditions  

By using or placing an order on this website, you agree to be bound by these terms and conditions. 
 
Delivery of your order 
 
I aim to despatch all orders within 48 hours of receipt. During busy periods this may take a bit longer. Orders will only be despatched to UK addresses. 
Parcels are sent via Royal Mail 1st class post. No signature is required. Delivery costs are displayed at checkout. 
 
Payment 
 
Payment is taken via PayPal. 
 
If you wish to pay cash on collection then select this option at checkout. 
 
You may also pay by BACS to A/C: 69230921, sort 08-92-99. Goods will not be despatched until payment is received. 
If you want to cancel 
 
You do have the Statutory Right to cancel your order. This right starts when you place your order and ends 14 calendar days after the day on which you receive your goods. To cancel, please call 01206 543302 or email fiona@fionawray.co.uk stating your name, address and order reference number. 
 
If you cancel and the goods have been dispatched, you will be responsible for the cost of returning the goods to me. Please do this as soon as possible. Where you have exercised your right to cancel, you are under a statutory duty to take reasonable care of the goods and return them to me unopened, in a saleable condition. I do not accept any responsibility for loss or damage to goods returned in this way until they are received at 49 Gladwin Road, Colchester, Essex, CO2 7HW. I recommend that returns are sent by ‘registered delivery' and the original proof of posting is emailed to fiona@fionawray.co.uk 
 
Damaged or incorrect goods 
 
In the unlikely event that your order is incorrectly shipped or found to be damaged or defective or not fit for purpose, please call 01206 543302 or email fiona@fionawray.co.uk to notify the issue within 30 days. Within the 30-day period, the goods should be sent back to me including the original invoice and packaging. I will then offer you a full refund or replacement, including the cost of standard delivery postage to you. 
 
Medical Disclaimer 
 
All content on this website is for information purposes only and is not a substitute for professional medical advice. I make no representation and give no warranty of any kind in respect of the information. 
 
Governing law 
 
These terms will be interpreted, construed and enforced in all respects in accordance with the laws of England, and the jurisdiction of the English Courts. 
Terms & Conditions Fiona Wray Webshop – November 2019 
This is the website of homeopath & Bowen practitioner Fiona Wray, RMANM, BTAA. 
 
On this website I aim to provide well-researched information to enable readers to make informed choices about their health and wellbeing. However, this information should not be taken as a substitute for the advice or guidance of your GP or other medical professionals. 
Homeopath | Bowen Therapist | Natural Health Practitioner 
 
Colchester, Essex, CO2 7HW, 
United Kingdom | Tel: 01206 543302 
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